Privacy Policy

introduction

This Privacy Policy outlines how Master Trainers ("we", "us", or "our") collects, uses, shares, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy in compliance with UAE data protection laws, GDPR, the UK DPA, and international standards.

Information We Collect

We may collect personal identifiers such as your name, email, phone number, and company details. Additionally, we may gather usage data including IP addresses, browser type, device information, cookies, and analytics data.

How We Use Your Information

Your information is used to provide services, manage accounts, personalize experiences, improve our website, send relevant communications, and comply with legal obligations.

Sharing Your Information

We only share your data with trusted third-party providers (such as hosting services, payment processors, and marketing partners), and regulatory authorities when required. We never sell or rent your information.

International Data Transfers

As we operate globally, your data may be transferred outside your local jurisdiction. All transfers are protected by appropriate safeguards to ensure compliance with applicable data laws.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze traffic. You may adjust cookie settings via your browser or our website preferences tool.

Your Rights

Depending on your region, you may have rights to access, correct, delete, or restrict your data, object to processing, withdraw consent, and file complaints with data protection authorities.

Data Security and Retention

We implement robust physical and digital security measures. Your data is retained only for as long as necessary for business or legal reasons.

Children’s Privacy

We do not knowingly collect personal data from children under 16. If we learn we’ve inadvertently collected such data, we will delete it promptly.

Changes to This Policy

This policy may be updated from time to time. The latest version will always be available on our website.

Acceptance of Terms

By using our website or services, you agree to these Terms & Conditions. If you disagree with any part, please refrain from using our services.

Our Services

We offer training, e-learning, LMS support, consultancy, coaching, and digital transformation solutions. Services are provided internationally from our Dubai headquarters.

Website Use

Users must not misuse our website, breach security, or use it for unlawful or fraudulent purposes.

Intellectual Property

All content on mastrainers.com is owned or licensed by Master Trainers F and protected under copyright law. Unauthorized use is prohibited.

User Accounts

Users are responsible for the confidentiality and accuracy of their account information and for all activities under their account.

Payments and Refunds

All fees must be paid before accessing services. Refunds are available only under specific conditions and must be requested in writing within 14 days.

Limitation of Liability

We are not liable for indirect losses or damages. Our total liability is limited to the amount paid for the relevant service.

Privacy

Our use of your personal data is governed by our Privacy Policy.

Termination

We reserve the right to suspend or terminate your account or access if you violate these terms or misuse our services.

Governing Law

These terms are governed by the laws of the United Arab Emirates. Disputes will be handled in Dubai courts.

Amendments

We may modify these terms at any time. Updated versions will be posted on our website.